If you think that was bad try dealing with Newton at Dollarnet in Fairy Hill in Portland, Jamaica. His internet office was a dingy room in the back of a supermarket. He oversold the service and kept moving stuff around whenever someone complained. With a similar business to yours I was going mad. But then Starlink showed up and saved the day.
Follow-up. Well it is now 5/31/2024. That 'new service' new account I was forced to do seems to have been activated. A field tech (really nice guy) came by and wondered WHY he was dispatched as everything was working when he got here. Me Too. Think I can set up a new account to set up billing and such? NOOOOOOOOO the idiot systems still have my OLD account info. I cannot set up any NEW billing because they still have my OLD Account that THEY CANCELED the service for. I have NEVER EVER seen a more incompetent, disorganized or frankly INSANE company in my life and I'm 78 and have seen a LOT. I give up. I am all set up and working dandy fine with my Spectrum stuff. Actually the Frontier network is working fine as well it is their Office Systems & Support that TOTALLY SUCK. I have no way to pay on this new account so they will have to send me some paper, but I can't even set that up. INSANE.
If you think that was bad try dealing with Newton at Dollarnet in Fairy Hill in Portland, Jamaica. His internet office was a dingy room in the back of a supermarket. He oversold the service and kept moving stuff around whenever someone complained. With a similar business to yours I was going mad. But then Starlink showed up and saved the day.
Follow-up. Well it is now 5/31/2024. That 'new service' new account I was forced to do seems to have been activated. A field tech (really nice guy) came by and wondered WHY he was dispatched as everything was working when he got here. Me Too. Think I can set up a new account to set up billing and such? NOOOOOOOOO the idiot systems still have my OLD account info. I cannot set up any NEW billing because they still have my OLD Account that THEY CANCELED the service for. I have NEVER EVER seen a more incompetent, disorganized or frankly INSANE company in my life and I'm 78 and have seen a LOT. I give up. I am all set up and working dandy fine with my Spectrum stuff. Actually the Frontier network is working fine as well it is their Office Systems & Support that TOTALLY SUCK. I have no way to pay on this new account so they will have to send me some paper, but I can't even set that up. INSANE.